Shipping Info

Within UK
£5.99 FLAT RATE SHIPPING

 

UK Shipping Policy

We will dispatch your JettProof products as soon as possible after you place the order, usually within 2 working days if the goods are in stock.

If we are unable to dispatch the goods within 14 days, we will email to let you know and give you an estimated delivery date; you will then have the right to cancel your order and receive a full refund.

Shipping usually takes between 7 to 10 business days from when the items are dispatched to delivery.  Prices shown on the site do not include any possible additional delivery charges or any customs duty applicable.

JettProof Money Back Guarantee

If you change your mind about your JettProof purchase, you can return the products in their original condition (including tags and packaging) for a full refund (excl. delivery), within 28 days of receipt. Email sales@JettProof.co.uk for an authorisation code.
We are proud of our quality and the effective solution JettProof can provide to adults and children living with sensory needs.  We are sure you will be happy when you purchase from us.

Exchanges and Returns

We want you to be happy with your purchase from us.

We have strict quality control at JettProof and each item is examined before despatch.  In the rare event that you need to return a garment due to a manufacturing fault, please contact our Customer Service Team at sales@JettProof.co.uk to arrange an exchange or refund within 30 days of purchase.

If you feel that the size isn’t quite right, we are happy to exchange garments that have not been damaged, soiled, washed or worn.  Please include a copy of the original invoice and instructions regarding the exchange size you require and contact phone number.  If you require an exchange, please email our Customer Service Team at sales@Jettproof.co.uk

Please note:

  • Include a correct, working email address and contact number with all correspondence so we can contact you immediately if we need further information.
  • Include your name and address if an exchange is requested.
  • The cost of return postage to our Company is the responsibility of the buyer.
  • To handle your exchange or return as quickly as possible, it is Very Important To Email Us At sales@Jettproof.co.uk For An Exchange Or Return Authorisation Number Before Posting To:JettProof 
    Cavell House
    Stannard Place
    St. Crispin Road
    Norwich, Norfolk NR3  1YE
  • It may take up to two billing cycles for the credit to appear on your credit card statement.
  • Refunds are processed against the original order number and original credit card or PayPal account which was used for the purchase.
  • JettProof is not responsible for returns lost in transit to us.
  • Shipping and handling fees are not refundable.